GrandIvy Casino Responsible Gaming

Our Commitment to Safe Play

We at Grand Ivy hold dual licences — from the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017) — which means we operate under some of the most stringent player protection standards in the industry. Our responsible gaming framework is not just a regulatory requirement; it reflects our genuine care for the wellbeing of everyone who chooses to play with us.

GrandIvy is a proud member of the White Hat Gaming group, a platform known for its ethical approach to online gambling. We work continuously to improve our safeguarding measures and ensure that help is always accessible when you need it.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how often or how much you play. At Grand Ivy, we encourage all our players to regularly reflect on their gaming habits. Here are some warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses in an attempt to win back money
• Gambling interfering with your work, relationships, or daily responsibilities
• Lying to friends or family about your gambling habits
• Neglecting personal needs in favour of gambling

If any of these signs resonate with you, please reach out to our support team immediately. At GrandIvy Casino, we are here to help — not to judge.

Responsible Gaming Tools Available on Our Platform

We at Grand Ivy provide a comprehensive suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money enters your account. Once a limit is in place, it takes effect immediately when lowered and after a cooling-off period when increased — this protects you from impulsive decisions. At GrandIvy, we encourage all players to set these limits as part of their normal account setup.

Loss Limits

Our Grand Ivy platform allows you to cap the maximum amount you can lose within a defined time period. This is one of the most effective tools for staying within your personal budget and avoiding the urge to chase losses.

Wager Limits

You can also set limits on the total amount you wager over a given period. At GrandIvy Casino, this feature is available on request through our customer support team and helps ensure your gaming stays within comfortable boundaries.

Session Time Limits & Reality Checks

We at Grand Ivy give you the option to set session time reminders, so you receive regular notifications about how long you have been playing. Reality checks help you stay aware of your gaming duration and make conscious decisions about when to stop.

Cooling-Off Periods

If you feel you need a short break from gambling, our Grand Ivy platform offers temporary cooling-off periods. You can pause your account for a chosen duration — from 24 hours up to several weeks — during which you will be unable to place bets or access your account.

Self-Exclusion

For more serious concerns, GrandIvy offers full self-exclusion options. You can request a self-exclusion of a minimum of six months, with longer durations available. During this period, your account will be suspended, and you will be removed from our marketing communications. We take self-exclusion requests very seriously and process them as quickly as possible.

UK players can also use GAMSTOP — a free national self-exclusion scheme that blocks access to all UKGC-licensed gambling sites simultaneously. We at Grand Ivy Casino fully support and comply with GAMSTOP.

Protecting Young People

At GrandIvy Casino, we maintain a strict minimum age policy. You must be 18 years of age or older to register and play on our platform. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, which is triggered at registration and at various points throughout your account lifecycle.

We strongly recommend that parents and guardians use third-party parental control software to prevent underage individuals from accessing any gambling content online. Tools such as Net Nanny, Gamban, and Cyber Patrol can help create a safe online environment at home. Our Grand Ivy team is happy to provide guidance on these tools upon request.

External Support Organisations

We at Grand Ivy want every player to know that help is always available — from us and from dedicated external organisations. If you or someone you know is struggling with gambling-related issues, please reach out to any of the following:

Our Verification & Player Protection Checks

As part of our commitment to responsible play, GrandIvy conducts thorough identity and financial checks on all accounts. These are not obstacles — they are safeguards. Our verification process includes:

• Age and identity verification at registration
• Address verification to confirm player location
• Payment method verification to prevent fraud
• Source of funds checks triggered at cumulative deposits of EUR 2,000
• Ongoing account monitoring for signs of problematic behaviour

At Grand Ivy, these checks help us ensure that our platform remains safe, fair, and compliant with all regulatory requirements. We appreciate your cooperation in completing these steps promptly.