GrandIvy Terms and Conditions

Welcome to Grand Ivy Casino & Sportsbook. These Terms and Conditions govern your use of our website at grandivy.com and all services we provide, including casino games, sports betting, promotions, and account management. By registering an account or using our platform in any capacity, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding.

1. About Us

At GrandIvy, we operate under the brand Grand Ivy Casino & Sportsbook. Our platform is owned and operated by White Hat Gaming Limited, a company registered in Malta under company registration number C73232, with a registered office at 85 St John Street, Valletta, VLT1165, Malta. We are a dual-licensed operator: for players in Great Britain, we operate under a licence issued by the UK Gambling Commission (account number 52894); for all other customers, we operate under the Malta Gaming Authority licence MGA/B2C/370/2017, issued on 01 August 2018. These terms are governed by the laws of Malta.

2. Eligibility and Registration

To use our services at GrandIvy Casino, you must meet the following requirements at the time of registration and throughout your use of our platform:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a territory where online gambling is lawful and not restricted by us.
• You must register using accurate, truthful, and complete personal information.
• You must not hold another active account with us — one account per person is permitted.
• You must not be acting on behalf of another person or any third party.

We reserve the right to verify your identity, age, and address at any time. Verification checks are required before we process any withdrawal, and additional source-of-funds checks may apply when cumulative deposits reach EUR 2,000 or equivalent. Failure to provide satisfactory documentation may result in suspension or closure of your account.

3. Restricted Territories

Our services are not available in all jurisdictions. At Grand Ivy, we maintain a comprehensive list of restricted territories from which players may not register or access our platform. These include, but are not limited to: the United States of America, Australia, Austria, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Italy, Netherlands, Poland, Portugal, Romania, Russia, Spain, Switzerland, Turkey, Ukraine, and the United Arab Emirates, among many others.

Additionally, progressive jackpot games at GrandIvy are restricted in specific territories including Azerbaijan, Japan, Malaysia, Qatar, and Tunisia. It is your responsibility to ensure that online gambling is legal in your country of residence before registering with us. If you access our services from a restricted territory, we reserve the right to void any winnings and close your account.

4. Your Account

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise you not to share your Grand Ivy casino login details with anyone. Any activity carried out using your account will be your responsibility. If you suspect unauthorised access, please contact our support team immediately at support@grandivy.com.

4.2 Account Currency

When registering at GrandIvy, you must select your account currency in accordance with your country of residence. If your local currency is not available, your account will be denominated in EUR. Once set, your account currency cannot be changed. We support multiple currencies including GBP, NZD, USD, CAD, EUR, and others depending on your region. We do not accept cryptocurrency.

5. Deposits and Withdrawals

5.1 Deposits

At Grand Ivy Casino, we accept deposits via Maestro, Visa, Mastercard, Apple Pay, Paysafecard, e-wallets, and bank transfers, subject to availability in your region. Minimum deposit amounts are set per payment method, typically starting from 10–20 units of your local currency. All payment methods must be registered in your own name — we do not accept payments from third parties, and we do not accept cash or cryptocurrency.

5.2 Withdrawals

At GrandIvy, our minimum withdrawal amount is NZ$20 or the local-currency equivalent. To be eligible for withdrawal, you must have made at least one lifetime deposit and wagered that deposit in full at least once. Withdrawals are returned to the same payment method used for the original deposit. Methods are unlocked for withdrawal after a successful deposit using that method has been confirmed.

Our withdrawal limits are as follows:

• Maximum withdrawal: 5,000 (local currency) per week, with higher limits available for VIP members.
• Maximum payout per single bet or spin: 250,000 (local currency), excluding progressive jackpots.
• Wins of 100,000 or more are paid in ten monthly instalments (10% per month).
• Jackpots above 250,000 may take up to 30 days to process.
• Progressive jackpots are paid in full without instalment limits.

Withdrawal requests at Grand Ivy Casino undergo a review period of 1–2 business days. Once approved, funds are processed immediately but may take up to 3 working days to appear in your account depending on your payment method.

6. Bonuses and Promotions

At GrandIvy, we offer a range of bonuses and promotions for both casino and sports betting. Our casino welcome package offers up to $1,500 and 100 Free Spins across your first deposits. The first deposit bonus is a 100% match up to $300 plus 25 Free Spins on Starburst. Our sports welcome offer provides a Bet $20 Get $40 free bet for new players.

All bonuses at Grand Ivy Casino are subject to our Standard Promotional Terms, which include the following conditions:

• Casino bonus wagering requirement: 40x (applied to bonus amount).
• Maximum bet while wagering an active bonus: 20% of the bonus value (this rule is waived if the bet is below approximately NZ$5).
• Slots contribute 100% toward wagering (some titles contribute 20% or 0% — see exclusion lists).
• Scratchcards and Keno contribute 100% toward wagering.
• Table games, video poker, jackpot games, and most other game types contribute 0%.
• Casino bonuses expire after 30 days; free spins expire after 10 days.
• Free spin winnings are capped at approximately NZ$50.
• No-deposit bonus win cap: NZ$100. Instant-bonus maximum win: 10x the bonus amount.
• Sports betting minimum odds for promotional turnover: 1.75. Minimum sports bet: EUR 0.10.

Players residing in restricted territories are not eligible for welcome bonuses or deposit bonuses at GrandIvy. We reserve the right to withdraw or amend any promotion at any time without prior notice.

7. Loyalty and VIP Programme

Our Grand Ivy promotions include a Loyalty Points scheme, where you earn points as you play and can redeem them for bonus funds subject to standard wagering requirements. Please note that loyalty points are reset after 30 days of inactivity. We also operate a VIP programme offering enhanced withdrawal limits, exclusive perks, and personalised rewards. Recurring cash giveaways include a $30,000 yearly prize draw, $15,000 prize giveaways three times per year, and a $500 weekly cash giveaway.

8. Responsible Gambling

At GrandIvy, we are firmly committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, loss limits, session time reminders, self-exclusion, and reality checks. If you feel that gambling is causing you harm, we encourage you to contact our support team or seek assistance from independent organisations. Players must not use our platform as a means of financial recovery.

9. Prohibited Activities

When using our Grand Ivy Casino platform, the following activities are strictly prohibited:

• Using automated software, bots, or scripts to interact with our games or services.
• Engaging in fraudulent, collusive, or abusive bonus behaviour.
• Opening multiple accounts to abuse promotional offers.
• Using payment methods not registered in your own name.
• Accessing our services from a restricted territory.
• Any form of money laundering or funding of illegal activities.

We reserve the right to suspend, restrict, or close any account found to be in breach of these terms, and to void any associated winnings.

10. Dispute Resolution and Complaints

If you have a complaint about our services, we encourage you to contact our customer support team first, available 24/7 via live chat or by email at support@grandivy.com. We aim to resolve all complaints promptly and fairly. If your complaint remains unresolved, you may escalate the matter to our approved Alternative Dispute Resolution provider, eCOGRA, which operates independently of us. For UK players, you may also contact the UK Gambling Commission.

11. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access and accurate game outcomes, we are not liable for losses resulting from technical failures, internet outages, or circumstances beyond our reasonable control. Our total liability to you in connection with any single incident shall not exceed the value of funds held in your account at the time of the event.

12. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. At GrandIvy, we will notify you of material changes via email or a notice on our website. Your continued use of our services following any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

If you have any questions regarding these terms, please reach out to us at support@grandivy.com. Our team is available around the clock to assist you.